Shipping policy

Last updated: 04/01/2024

Thank you for choosing Scently for your scented candle needs. Please read the following information to understand how we handle shipping.

Order Processing Time

Orders are typically processed and shipped within 1-3 business days from the date of purchase. During peak seasons or promotional periods, processing times may be longer. We appreciate your patience.

Shipping Rates

We offer calculated shipping based on location. We do offer international shipping. Shipping costs and delivery times may vary based on your location worldwide. 

Shipping Destinations

We ship to both Locally (Australia) and Internationally. If your country is not listed, please contact us at support@scently.com.au, and we will do our best to assist you.

Shipment Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. The tracking information will be available within 3-5 days after the email confirmation.

Shipping Delays

While we strive to ensure timely delivery, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, customs processes, or carrier issues. We appreciate your understanding in such situations.

International Shipping

For international orders, we offer international shipping rates based upon location. Please be aware that additional customs fees, taxes, or duties may apply upon delivery. These fees are the responsibility of the customer. Customs processes vary by country, and we recommend checking with your local customs office for more information.

Lost or Stolen Packages

Scently is not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure. If you believe your package has been lost or stolen, please contact the carrier directly.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at support@scently.com.au